Return Policy
We At Athar Gifts LLC We care about the quality of our products and the satisfaction of our customers, so we are keen to provide high-quality products. We are committed to addressing any problem that may arise from a product error or manufacturing defect. Below are the terms of our return policy:
1. No return accepted
We apologize for not accepting returns of products after purchase, except in the cases specified below. Therefore, we ask you to check the product upon receipt and review it carefully.
2. Acceptable Returns
You can only request a return of the product in the following two cases:
- If the product has a defect or damage resulting from the manufacturing process.
- If a different product is sent than the one you ordered.
3. Return Terms
If the return request meets the above conditions, please contact us within Two Days Upon receipt of the order and submission of clear photos of the product showing the problem, your order will be reviewed and you will be informed of the procedure to be followed as soon as possible.
4. Replacement or refund process
After reviewing your request and verifying its eligibility for a refund, we will take one of the following options depending on the situation:
- Replace the product with another identical product.
- Return the product value According to the original payment method.
5. Cases in which refund requests are not accepted
- Any refund requests after Two Days From receiving the product.
- Any damage resulting from misuse or failure to follow care instructions.
6. Contact Us
For inquiries or to submit a return request, please contact us via:
- Email: Athar.gifts@outlook.com
- Phone: 00971525156764